Installing and configuring a NetSupport Connectivity Server

A NetSupport Connectivity Server/Gateway is designed to run on a Windows machine that is accessible from both the Tutor and Student. It must therefore have a fixed or static IP address.

  1. Download a copy of NetSupport School from www.netsupportschool.com/downloads.asp.

  2. Click the appropriate language from the menu and select the option to install NetSupport School.

  3. The NetSupport School installation will start displaying a Welcome screen. Click Next to continue.

  4. The NetSupport Licence Agreement is displayed.

    Please read the Licence Agreement carefully and select I accept the terms in the Licence Agreement. Click Next to continue.

  5. The License Information screen appears.

    Select Register and enter the NetSupport School licence details you have been provided with. If you are evaluating NetSupport School, select 30 day evaluation.

  6. The Custom Setup screen appears.

    Choose the Name and Connectivity Server option and click Next.

  7. At the end of the installation, the NetSupport Connectivity Server Configuration utility is launched.

  8. Select the Keys tab and click Add to create a new NetSupport Connectivity Server key.

  9. In the Add Gateway Key dialog, enter a description, click Set to enter and confirm your NetSupport Connectivity Server key. Click OK.

The NetSupport Connectivity Server Console can be used to check the status of the NetSupport Connectivity Server and to see details of which students are currently connected. This can be accessed by right-clicking and selecting Open on the NetSupport Connectivity Server Console icon in the system tray.  

Once the Tutor and Student connectivity options are set to use the designated NetSupport Connectivity Server, each time the Student starts up, its current IP address will be registered with the Server. In turn, the Tutor will check the currently defined method for browsing for Students at start-up but rather than performing a UDP browse of the network, it will poll the NetSupport Connectivity Server to find Students matching the criteria.