System requirements

Some areas of NetSupport School's functionality rely on the presence of certain files/applications; please ensure these are available before installing NetSupport School.

General

Internet Explorer 8 or above.

Windows 7*, Windows 8/8.1, Windows 10 and Windows 11.

250Mb free disk space for Student-only installation.

400Mb free disk space for a Tutor-only installation.

400Mb free disk space for an IT Technician-only installation.

600Mb free disk space for full installation.

50Mb free disk space for a NetSupport Connectivity Server The NetSupport Connectivity Server (Gateway) is a component in NetSupport School which provides a stable and secure method for connecting Students and Tutors via the internet using HTTP and delivers web-based remote control without the need for modifications to existing firewall configurations.-only installation.

TCP/IP.

* For the NetSupport School Tutor and Tech Console A unique console specifically for technicians, providing a single view of all machines across the school. to run on Windows 7, Aero needs to be enabled. Choose Start > Control Panel. In the Appearance and Personalization section, click Customize Color. Choose Windows Aero from the Color Scheme menu and then click OK.

NetSupport School operates in Terminal Server, Thin/Zero Client, Virtual Desktop and shared-resource computing environments and is supported on Google Chromebooks, iOS and Android tablets.

Tutor Assistant An app available on iOS devices which pairs with the Tutor Console and allows teachers to move around the classroom whilst still monitoring Student machines/devices. app supported on iOS devices running version 9 and higher.

Native Teacher app supported on Windows 10 devices.

Tutor for Android app supported on Android tablets running version 5.0 or later.

Student for Android app supported on Android tablets running version 5.0 or later.

NetSupport Browser app (iOS) supported on iOS devices running version 9.3.5 or later.

Mac support also available with NetSupport School for Mac.

The NetSupport School Tutor requires a screen resolution of 1024 x 768 or above.

Synchronised Multimedia Player for WAV, MOV, AVI, MPG, etc. files.

NetSupport Connectivity Server

Windows 7 and above or Windows Server 2008r2 and above.

Touch-enabled support

NetSupport School Tutor running Windows 7 and above.

NetSupport School Student running Windows 8/8.1 and above.

Testing Module

The Test Designer requires MDAC 2.1 or higher and COMCTL32.dll version 5.80 or higher. During installation, NetSupport School will check to see if these files are present and advise if not. However, if installing 'silently' using the NetSupport School Deploy utility, you will not be warned if the files are missing.

Note: To enable printer notifications to be sent to the Tutor PC, the installer applies the following changes to the Student PCs:

Windows Firewall

On installation, Windows Firewall entries are automatically added to allow the product to be used for the active network. If you change to another network, you may need to extend the scope of the Windows firewall entries to allow connections to continue to be allowed through the Windows firewall.

Local Security Policy settings

On workgroup-connected PCs, the following local policy settings are set:

Network Access: Allow anonymous SID/Name translation	ENABLED
Network Access: Do not allow anonymous enum of SAM accounts	DISABLED
Network Access: Do not allow anonymous enum of SAM accounts & shares	DISABLED
Network Access: Let "everyone" permissions apply to anonymous users	ENABLED
Network Access: Restrict anonymous access to Named Pipes and Shares	DISABLED