Raising a help request

NetSupport School CCE allows a Student to request help from a Tutor. They do this either by selecting the Request Help command from the Student menu (assuming that it has not been configured for quiet mode, which hides the Student icon) or by pressing the hotkeys set in the Student Configurator.

Note: If the Student Toolbar is enabled, Students can request help by clicking on the Help request icon.

To raise a help request

  1. Press the hotkeys, usually ALT+LSHIFT+RSHIFT.

    Or

    Click the Help request icon in the Student toolbar.

    Or

    Right-click the Student icon in the system tray and select Request Help.

  2. This opens a dialog box into which the Student can type the message.

  3. Click OK.

  4. The help request will then be sent to the connected Tutor.

See also:

Dealing with help requests

Chatting to Students