Tutor Network and Wireless settings

This is primarily used for setting the network transport that the Tutor will use for communicating with the Students. It must be the same as that set at the Students. You can also set the name and description for the Tutor.

Settings for Configuration: NetSupport School dialog

Tutor Identification

Name: This is the name by which the Tutor will be known on the network. Setting it to an asterisk defaults to the machine or computer name.

Description: This is used to provide a description for the Tutor program itself. This is displayed in the Title bar of the Student program.

TCP/IP Settings

Connect by Hostname (DHCP/WINS networks): Normally, the Tutor connects to a Student by IP address rather than by name. In an environment that uses DHCP (Dynamic Host Configuration Protocol), this may be undesirable as the address may change when the Student machine is restarted. Checking this option forces the Tutor to connect by hostname.

Port: The TCP/IP protocol requires that a port number be allocated for applications to communicate through. The default registered port for NetSupport School is 5405.

Note: If you are using routers, you must ensure that they are configured to pass through data using this port.

Include Chromebooks: NetSupport School provides support for Google Chromebooks. This option includes Google Chromebooks when performing a search.

Note: The IP address of the NetSupport Connectivity Server

The NetSupport Connectivity Server (Gateway) is a component in NetSupport School which provides a stable and secure method for connecting Students and Tutors via the internet using HTTP and delivers web-based remote control without the need for modifications to existing firewall configurations./Gateway along with the matching security key needs to be entered - click Settings.

Use Name & Connectivity Server (Gateway): Enable this option if you want to search for Students whose IP addresses are registered with a defined NetSupport Connectivity Server. The currently configured browse at Start-up option will still apply, but rather than perform a UDP browse of the network, the Tutor program will search the Connectivity Server for Students matching the specified criteria. Click Settings and enter the IP address of the Connectivity Server along with the matching security key.

Note: When using the Name & Connectivity Server, please ensure Connect By Hostname (DHCP/WINS) is disabled to avoid conflicts.

Browsing

Subnets used when browsing for students: When you are running on a network with multiple subnets or addresses, you need to configure the broadcast addresses for each effective network. When a browse is performed, the broadcast messages are sent to these addresses.

Accelerate Browse: Increases the browse and connection speed to Students. This is set by default.

Note: A warning icon will highlight machines you have been unable to connect to. Mouse over the icon to display the reason why the connection failed.

Broadcast Settings

Enable Broadcast Show and File Distribution: When performing a Show Show the Tutor's screen to Students. or distributing files to Students, the screen information/files are sent to each Student machine in turn. Enabling Broadcast Show and File Distribution results in the screen information and files being sent to all machines simultaneously. In some network environments, where there is limited network bandwidth available or when broadcasting to larger numbers of machines, this will provide significant performance benefits.

Whilst reducing overall network traffic generated by NetSupport School, using this feature will generate additional broadcast packets on your network. It is recommended that you consult your network administrator before using this feature.

Note: Show and File Distribution can be sent using multicast instead of UDP/broadcast. This means that the multicast packet will only be sent to machines included in the specified IP multicast address. Select Use Multicast to switch to this method.

Settings: If the Broadcast Show and File Distribution option is enabled, select this option to set the multicast or broadcast address. The Broadcast Settings dialog will appear. If multiple Tutors are attempting to use UDP/Broadcast Show simultaneously on the same subnet, it is recommended that each uses a unique port to avoid conflict.

Wireless Network: Check this option in order to optimise Show performance across a wireless network.

Note: NetSupport School will automatically detect any wireless Students and enable this option to improve performance.

Maximum Throughput: Controls the level of data sent across the network to your wireless access point. The default data rate is 8 Mbps. If required, this can be altered to reflect the speed of the router.

Note: When a Tutor detects wireless Students, or is itself wirelessly connected, it will automatically reduce the maximum data output to whatever has been configured in the Maximum throughput settings, regardless of whether the wireless network checkbox has been selected. This behaviour cannot be turned off.

Deploy

Opens the NetSupport School Basic Deploy dialog, allowing you to deploy Student software to PCs in a particular room.