Remote inventory and system information

For many support teams an important part of the problem resolution process is knowing not only what platform the machine is running, but its hardware specifications and the applications installed on the machine. For this reason, NetSupport School provides the tools to supply a full inventory of the remote machine.

In addition to its sophisticated hardware/software reporting, where a wealth of information is collected specifically about the hardware or environment of the Student PC, you can obtain details of installed hotfixes and use the Task Manager to view and manage applications, processes and services that are currently running.

As well as the real-time reporting, NetSupport School also provides the tools, security permitting, to allow you to remotely stop and start services, end applications and processes.

Note: The inventory is only available from the Tech Console.

To retrieve a Student inventory

  1. Select the required Student icon in the Tech ConsoleClosed A unique console specifically for technicians, providing a single view of all machines across the school. List viewClosed Displays the currently connected Students or groups. You can switch the display mode between large icons and details view from the View tab in the ribbon..

  2. Select the Home tab in the ribbon and click Inventory.

    Or

    Select the tab displaying the Student's name in the ribbon and click Inventory.

    Or

    Right-click and select Inventory.

  3. The Inventory window for the selected Student appears.

Note: Once collected, the various Student inventories are stored locally in the NetSupport School program folder, meaning that you do not need to be connected to the target PC to be able to view the information at a later date. Simply select the required Student from the List view and choose the Inventory option. However, if you subsequently want to refresh the inventory, you do need to connect to the target PC.

Running the Task Manager

  1. Select the required Student icon in the Tech Console List view.

  2. Select the Home tab in the ribbon and click Task Manager.

    Or

    Select the tab displaying the Student's name in the ribbon and click Task Manager.

    Or

    Right-click and select Task Manager.

    Or

    While viewing the Student screen, select the Tools tab in the View window ribbon and click the Task Manager icon.

  3. The Task Manager window for the selected Student appears.