NetSupport Connectivity Server Console

The key to a successful remote support solution is the ability to locate and connect to devices no matter where they are. NetSupport School provides a range of connectivity methods as standard.

The NetSupport Connectivity Server acts as a central hub for managing NetSupport School connections across the internet. From the Console, you can see which NetSupport School Connectivity components are installed and in use.  

To open the NetSupport Connectivity Server Console, right-click the NetSupport Connectivity Server icon in the system tray and select Open or double-click the icon.

NetSupport Connectivity Server Console

The Console displays an overview of the number of Students currently connected. The tabs provide the following information:  

  • Clients: Displays a list of all NetSupport School Students currently connected to the NetSupport Connectivity Server.

  • Active sessions: Displays a list of current connections between a NetSupport School Tutor and a NetSupport School Student, including the date and time the connection started.

  • Services: Displays a list of NetSupport School Tutors that are active in Room mode, enabling NetSupport School Students to connect to the room through the NetSupport Connectivity Server.

Note: You can filter the contents of the Clients, Active Sessions and Services tab to display only items that meet certain criteria. Enter a search term in the Filter field under the required column heading to display matching items. Click Filter icon to clear the filter.

Exporting data

You can export data to a .CSV file for further analysis. Select the tab containing the data you want to export and select {File}{Export} from the drop-down menu bar.

To configure the NetSupport Connectivity Server settings, select {File}{Configure Connectivity Server} from the drop-down menu bar.

See also:

Configuring the NetSupport Connectivity Server