Configuring NetSupport School for subnet browsing

If your network is running across multiple TCP/IP subnets, you need to configure NetSupport School to use the additional subnets when browsing for Students.

Before configuring NetSupport School to browse on a remote IP subnet, it is useful to understand how IP addresses are made up and, in particular, what an IP broadcast address is. See Understanding IP addresses.

To configure the NetSupport School Tutor to browse IP subnets

  1. Click Options in the Tutor Console and select Network Settings from the drop-down menu.

  2. Select Network and Wireless settings.

  3. Click Settings in the Browsing section.

  4. The Configure TCP/IP Client Browsing dialog appears.

  5. Click Add and enter the broadcast address of the network you wish to browse if known.

    Or

    To enable NetSupport School to calculate the broadcast address, click Advanced and enter a target IP address followed by the subnet mask or enter the required address range.

  6. Click OK.

Notes:

  • When adding the address of a remote subnet, you must ensure that the broadcast address for the local subnet is also present. If not, the Tutor will not find any local Students when you perform a browse.

  • Some network routers will suppress broadcast packets from being transmitted across WAN links. If this is the case, then even if the Tutor is correctly configured, you will not be able to browse the remote subnet.